It's a shame I can't give zero stars. They lost my package containing important and valuable copies of documents. They accept packages without official registration after a friendly "what do you want?" greeting. Shipping and payment are handled through a third-party company, Velor Express. I started investigating what happened to the package when it was marked as shipped on the Velor Express website, even though I hadn't even received an invoice for payment. After ignoring my WhatsApp messages, the warehouse employee or owner repeatedly promised to search for the package and report the results, but each time I had to call them again to find out. As a result, instead of an apology and a discussion about how CDEK could compensate for the damage, I received a message saying the package hadn't been found and that I could resend the same documents, and next time I would receive a receipt. CDEK support claimed you were a nobody because you didn't have a tracking number, which this warehouse only provides after payment and the package has been sent to its destination. It seems the owner is not only disinterested in providing services, but also in making a profit. It eventually turned out that the letter was sent to someone else, and the package was received through a personal meeting. Whether or not to contact this company after this is up to you to decide.
1 review
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Finland
It's a shame I can't give zero stars. They lost my package containing important and valuable copies of documents. They accept packages without official registration after a friendly "what do you want?" greeting. Shipping and payment are handled through a third-party company, Velor Express. I started investigating what happened to the package when it was marked as shipped on the Velor Express website, even though I hadn't even received an invoice for payment. After ignoring my WhatsApp messages, the warehouse employee or owner repeatedly promised to search for the package and report the results, but each time I had to call them again to find out. As a result, instead of an apology and a discussion about how CDEK could compensate for the damage, I received a message saying the package hadn't been found and that I could resend the same documents, and next time I would receive a receipt. CDEK support claimed you were a nobody because you didn't have a tracking number, which this warehouse only provides after payment and the package has been sent to its destination. It seems the owner is not only disinterested in providing services, but also in making a profit. It eventually turned out that the letter was sent to someone else, and the package was received through a personal meeting. Whether or not to contact this company after this is up to you to decide.
08. 10. 2026
2 days ago.